Blog, bricks, clicks, CX, ecommerce, fitting rooms, shopping journeys

From bricks to clicks to bricks - How do we bridge the gap?

The O2O gap is less about channels and more about experiences. Industry experts have been preaching that the demise of brick-and-mortar stores has been imminent since the birth of its more convenient, more competitive and information abundant..
Posted by tofugear on Mar 2, 2017

The Digital Payment Landscape in Hong Kong

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AI, Chat-bots, CX, FutureOfRetail, Interview, retail

Hello, bot – How everybody will be talking to (and about) AI

Carson McKelvey, Managing Partner at Tofugear, was featured on 'Marketing Interactive' talking about the future of using chat-bots. He shared his..
Posted by tofugear on Feb 21, 2017